Privacy Policy

Last Updated: August 15, 2026 

At TekoGear, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how TekoGear ("TekoGear", "we", "us", or "our") collects, uses, stores, and shares your personal information when you visit or use tekogear.in, place an order, create an account, contact us, or otherwise interact with our services.

By using our website or purchasing from us, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you use our website, we may collect the following information:

Information You Provide Directly

When you place an order, create an account, contact us, or otherwise interact with TekoGear, we may collect:

• Full name

• Billing address

• Shipping address

• Email address

• Mobile/telephone number

• Order and transaction details

• Product preferences

• Information you provide when contacting customer support

• Information provided when submitting reviews, feedback, or enquiries

Payment Information

When you make a purchase, payment information is processed through our payment service providers.

TekoGear does not normally store complete debit-card, credit-card, UPI, or banking credentials on its own systems. Payment information may be collected and processed by the relevant payment gateway or financial service provider according to its own privacy and security practices.

Device and Website Usage Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Approximate location derived from technical information

• Pages visited

• Products viewed

• Referring website

• Date and time of website activity

• Website interaction and usage information

We may collect this information through cookies, pixels, analytics tools, and similar technologies.

2. How We Collect Information

We may collect personal information:

• Directly from you when you place an order or submit information

• When you create or use an account

• When you contact our customer support team

• Automatically when you browse our website

• Through cookies and similar technologies

• Through Shopify and other service providers that help us operate our store

• From payment, shipping, logistics, advertising, analytics, or technology partners where permitted by applicable law

3. Why We Use Your Information

We may use your personal information for the following purposes:

To Process and Deliver Orders

We use your information to:

• Process and confirm your orders

• Process payments through our payment providers

• Arrange shipping and delivery

• Provide order confirmations and updates

• Handle cancellations, returns, refunds, and replacements

• Provide customer support

To Improve Our Website and Products

We may use information about website usage and purchases to:

• Improve our website

• Improve products and services

• Understand customer preferences

• Personalise your shopping experience

• Recommend relevant products

• Detect technical problems

Customer Communication

We may use your contact information to communicate with you about:

• Your orders

• Delivery and shipping

• Returns and refunds

• Customer support requests

• Account-related matters

• Important service or policy updates

Marketing

Where permitted by applicable law and, where required, with your consent, we may send promotional communications about TekoGear products, offers, launches, and other updates.

You may unsubscribe from promotional emails or other marketing communications at any time by using the unsubscribe option provided or by contacting us.

Stopping promotional communications will not prevent us from sending essential messages relating to your orders, transactions, or account.

Security and Fraud Prevention

We may use information to:

• Detect and prevent fraudulent transactions

• Protect our customers and business

• Maintain website security

• Investigate suspicious or unlawful activity

• Prevent misuse of our services

Legal and Regulatory Compliance

We may process or disclose personal information where reasonably necessary to comply with applicable Indian laws, regulations, legal proceedings, government requests, or lawful orders.

4. Cookies and Similar Technologies

TekoGear and our service providers may use cookies and similar technologies to operate and improve the website.

Cookies may help us:

• Keep products in your shopping cart

• Remember your preferences

• Maintain login sessions

• Understand website traffic

• Measure advertising performance

• Improve website functionality

• Provide relevant marketing where permitted

You may control cookies through your browser settings. Disabling certain cookies may affect some website features.

5. Sharing of Personal Information

We do not sell your personal information as a standalone commercial product.

We may share information with trusted service providers when reasonably necessary to operate TekoGear, including:

• Shopify and ecommerce technology providers

• Payment gateways and payment processors

• Courier and logistics companies

• Order fulfilment providers

• Customer support providers

• Website hosting and technology providers

• Analytics providers

• Advertising and marketing service providers

• Fraud-prevention and security providers

• Professional advisers where necessary

These service providers may process information only for purposes connected with the services they provide to us and subject to applicable contractual, legal, and security requirements.

We may also disclose information:

• When you request or authorise us to do so

• To comply with applicable law or lawful government requests

• To protect the rights, property, or safety of TekoGear, our customers, or others

• In connection with a business transfer, merger, restructuring, sale, or similar transaction

6. Shopify

Our online store is powered by Shopify.

Shopify provides the ecommerce infrastructure that allows us to operate our online store, process orders, and provide related services.

Information collected through our store may therefore be processed by Shopify and other service providers used by Shopify or TekoGear.

For information about Shopify's handling of personal information, please refer to Shopify's applicable privacy policy.

7. Third-Party Services and Links

Our website may contain links, integrations, payment options, social-media features, advertisements, or other services operated by third parties.

Third-party websites and services have their own privacy policies and terms. TekoGear is not responsible for the privacy practices of websites or services that we do not control.

We recommend reviewing the privacy policy of any third-party service before providing personal information to it.

8. Data Security

We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no website, online service, or method of electronic transmission can be guaranteed to be completely secure.

You should also take reasonable steps to protect your account information and avoid sharing passwords or sensitive information through unsecured channels.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Completing transactions

• Providing customer support

• Managing accounts

• Handling returns and refunds

• Maintaining business and transaction records

• Complying with legal, tax, accounting, and regulatory requirements

• Resolving disputes

• Preventing fraud and misuse

• Enforcing our agreements and policies

When personal information is no longer reasonably required, we may delete, anonymise, or otherwise securely dispose of it, subject to applicable legal requirements.

10. Your Privacy Rights

Subject to applicable Indian law, you may have rights regarding your personal information, including the ability to:

• Request access to personal information held by us

• Request correction of inaccurate or incomplete information

• Request deletion of personal information where legally permitted

• Withdraw consent where processing is based on consent

• Opt out of promotional communications

• Raise a complaint regarding our handling of personal information

Certain rights may be subject to legal limitations or verification requirements.

To protect your account and personal information, we may need to verify your identity before processing certain requests.

11. Withdrawing Consent

Where we process personal information based on your consent, you may withdraw that consent by contacting us.

Withdrawal of consent will not affect processing that was already lawfully carried out before the withdrawal.

In some circumstances, withdrawing consent may affect our ability to provide particular services or features.

12. Children's Privacy

Our website and services are not intended to be used independently by children.

We do not knowingly request or intentionally collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review and take appropriate action.

13. International Data Processing

Some of our service providers, including technology, payment, analytics, advertising, or ecommerce providers, may process information outside India.

Where personal information is transferred or processed outside India, we will take reasonable steps to do so in accordance with applicable law and our contractual and security requirements.

14. Data Breaches and Security Incidents

If we become aware of a personal data breach that requires notification under applicable law, we will take appropriate steps to investigate, contain, and respond to the incident and provide notifications where legally required.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our business

• Changes to our website or services

• Changes to our data-processing practices

• Changes in applicable laws or regulations

• Changes to our service providers or technology

When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this page periodically.

16. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or wish to make a privacy-related complaint, please contact us.

TekoGear

Email: support@tekogear.in
Phone: +91 95181 23242

Business/Contact Address:
Shop No. 1670,
Basti Harphool Singh, Ahata Kidara,
Sadar Bazar, New Delhi,
Delhi – 110001, India

Customer Support Hours:
Monday – Saturday
10:00 AM – 7:00 PM

We will review privacy-related requests and complaints and respond within the period required by applicable law.

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TekoGear is committed to handling your information responsibly and providing a safe and reliable shopping experience.